Privacy Policy
Effective Date: April 2, 2026
Last Updated: April 2, 2026
Shockley's Heat & Air, LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at www.shockleysheatair.com or interact with our services.
Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, phone number, zip code, and any additional information you provide through our website contact forms.
- Communication Records: Records of communications between you and Shockley's Heat & Air, including text messages, emails, and phone calls.
- Website Usage Data: Information collected through cookies and analytics tools, such as your IP address, browser type, pages visited, and time spent on our site.
How We Collect Your Information
We collect information through the following methods:
- Contact Forms: When you submit a form on our website requesting a quote or service information.
- Text Message Opt-In: When you provide your phone number and consent to receive text messages through our website contact form, by verbally opting in during a phone call or in-person interaction, or by texting us directly to initiate communication.
- Analytics: Through Google Analytics and similar tools that collect anonymous usage data.
How We Use Your Information
We use your personal information to:
- Respond to your inquiries and service requests
- Provide quotes for HVAC services
- Send text messages regarding your service inquiries, appointments, and related communications (with your consent)
- Improve our website and services
- Comply with legal obligations
Text Messaging
By opting in to receive text messages from Shockley's Heat & Air, you consent to receive text messages at the phone number you provided, including messages sent by auto dialer. You may opt in by:
- Checking the consent checkbox on our website contact form
- Verbally consenting during a phone call or in-person visit
- Texting us directly to initiate a conversation
Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. You can unsubscribe at any time by replying STOP to any text message, and no further messages will be sent. Reply HELP for assistance.
Sharing of Information
We do not sell, rent, trade, or otherwise share your personal information with third parties for their marketing purposes. Your information may only be shared in the following limited circumstances:
- Service Providers: We may share information with trusted service providers who assist us in operating our website and conducting our business (e.g., form processing services), provided they agree to keep your information confidential.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests by public authorities.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of text message communications at any time by replying STOP
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us:
- Phone: (405) 265-7777
- Address: 700 S Ranchwood Blvd, Yukon, OK 73099